Contact Us

 Email Us:

Hello@facesapparel.com
(Our staff members try to answer all emails within one business day)

Call Toll Free:

(855) 432-2378

Business Hours:

9am – 4:30 PST (Mon – Fri, excluding holidays)

Address:

(Headquarters)
17150 Newhope Street #1003
Fountain Valley, California 92708 USA

Address:

(Distribution & Warehouse)
15922 South Main Street
Gardena, California 90248

Bulk Orders:

Please email all bulk order inquiries to info@facesapparel.com.
To expedite requests, include product name and quantities by color and size.

Customer Service

Order Tracking:

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Email for questions regarding your order:

contactus@facesapparel.com(Our staff members try to answer all emails within one business day of receipt.)

Exchanges & Returns:

Customer satisfaction is important to Faces Apparel. Faces Apparel will provide a full refund for any unwashed, unaltered, and unworn product within 30 days of purchase if the product does not meet the customer’s satisfaction:

Return Procedure:

  • Email contactus@facesapparel.com within 30 days of purchase the following: purchase order number and the reason for return.
  • A Return Authorization Number (RA#) and label will be sent via email. Postage is paid by the customer.
  • Print the return label and ship returned item to Faces Apparel. Make sure the RA# is clearly marked on the Ship To address label. The return will not be accepted without a RA#.
  • Once the product is received, a refund will be processed. Returns may take up to 2-3 weeks to process.

Exchanges:

In order to expedite our purchase process, we do not offer merchandise exchanges. Following the above Return Procedure and placing a second order for the correct item will minimize delays and ensure receipt of the desired product.

Faces Apparel, Inc. is not responsible for any lost or stolen returned/exchanged merchandise.

Privacy Policy

Privacy Policy:

Faces Apparel is committed to respecting the privacy rights of online visitors to our website. We recognize the importance of protecting your information. While visiting the FacesApparel.com website, we may ask you to register and/or provide personal identification information, including but not limited to name, address, telephone number, email address, birth date, credit card/payment information, other methods for communication, or information disclosed to FacesApparel.com for purposes of interacting with our website (e.g., customer service inquiries, product orders, or download material – to be referred to going forward as “Personal Information”). Unless otherwise required by law, FacesApparel.com does not disclose any Personal Information to third-parties. FacesApparel.com does however reserve the right to make exceptions, such as when we believe that an emergency, illegal activity or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.

The FacesApparel.com website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

Security Policy:

Shopping on FacesApparel.com is safe, using highly advanced technology to make sure your information remains secure. We protect your online order and personal information by using Secure Sockets Layer (SSL) technology. All the data that travels between your computer and our servers is SSL encrypted. To make sure you are accessing a secure server, look at the lower left or right hand corner of your browser window after accessing the server. If you see an unbroken key or closed lock (depending on your browser), then SSL is active. Some versions of browsers and firewalls do not permit communication through secure servers. In such a case, you will be unable to connect preventing any transactions to occur through an unsecured connection.